Physicians
Referral Process Overview:
01
Submit the Referral
Use our secure upload or fax options.
02
We’ll Take It from There
We notify both you and the patient as soon as we receive it.
03
Authorization & Assistance
We handle the insurance process and find financial support when necessary.
04
Infusion Scheduling
At home 24/7 or in our infusion suite – based on insurance requirements and/or patient preference.
05
Ongoing Coordination
We stay in touch about follow-up doses, handle reauthorizations when needed, and keep you informed on patient progress every step of the way.
Consider Us an Extension of Your Practice
Vital Care of Grand Rapids exists to make your job easier – and to improve outcomes for the patients you serve. We know your time is limited, your plate is full, and that referring a patient to us is more than just a task – it’s a reflection on your team.
Many of the providers we work with are juggling dozens of patient cases a day, often while rooming patients or balancing other clinical responsibilities. That’s why we handle the behind-the-scenes coordination with excellence, speed, and care.
In a timely manner, our team takes care of:
- Prior Authorizations & Appeals
- Copay Assistance Programs
- Nurse Scheduling for Home or In-Suite Infusion
- Weekly Status Updates on All Pending Patients
- Post-Care Assessments After Each Fill
- Full Transparency & Communication at Every Ste
Communication You Can Count On
We know that when you refer a patient to Vital Care of Grand Rapids, you’re putting your name – and your trust – on the line. That’s not something we take lightly.
Our top priority is keeping you informed every step of the way. No hold times. No unanswered questions. Just reliable, proactive updates from a team that values your time and reputation. We act quickly, communicate clearly, and always follow through.
Specialized Care for Medicare and Medicaid Patients
Government insured patients require more than standard workflows. They need advocacy, education, and access. Vital Care of Grand Rapids provides a specialized care model built for this population, including rapid patient engagement, consistent communication, in-home therapy options when appropriate, financial navigation, and proactive care coordination.
We simplify complexity for your team and create better outcomes for your patients.
